This project focused on designing the workflow experience for administrators managing access in a security platform. Our goal was to make complex automation feel clear, guided, and trustworthy for IT Admins.
Security UX works differently from most products. In social platforms, more clicks often mean success. In security, one wrong click can lead to real damage. Designing for this space requires caution, clarity, and trust at every step.
During researchs, many admins said they weren’t sure where to start or what each action would trigger. They often hesitated because the system looked powerful but also intimidating.
We needed to answer two difficult questions:
How much control should we give users
How much context is helpful before it becomes noise?
Our earlier design focused on giving users as much control as possible, but interviews showed that this freedom often made the workflow feel heavier and harder to navigate.
These insights led us to redefine the experience around three UX principles that balance clarity with control.
The trade-offs were evaluated across three dimensions: how well each option aligned with our design principles, how effectively it reduced user anxiety and pain points, and its technical feasibility from an engineering standpoint.
We made the final design by weighing these trade offs across the admin’s setup, interaction, and audit flow. The full process took six months.
The “Guided Context” approach reduced operational workload by 25% and decreased “how-to” support tickets. Admins also reported higher confidence:
“I feel safer now.”
“I’m not afraid I’ll break something.”
“It’s finally clear what I have to do next.”
